MTN gets NCC’s Query on unreported Service failure in Lagos

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The Nigerian Communications Commission, NCC, alleged midweek that the MTN network in Lagos area suffered a breakdown but the operator did not report the incident neither did it inform its subscribers about the failure in accordance with prescribed regulation on such matters.

According to reliable sources the Commission received complaints that MTN subscribers in the Lagos area had experienced protracted difficulties in the use of their phones and upon investigation, it found that the MTN’s switch was down, a situation which ought to be communicated to the Commission, and brought to the knowledge of the subscribers by the phone company.

A query issued to the Company and made public by the Commission said, specifically, that “It has (also) been brought to our notice that the MTN Switch in Lagos is down and MTN has neither informed its subscribers, nor communicated this unfortunate development to the Commission as required”. It demanded explanation.

The Commission warned that failure to respond as directed might result in invocation of its powers to sanction MTN appropriately.

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1 comment on “MTN gets NCC’s Query on unreported Service failure in Lagos

  1. I love this…..Pls NCC management we appretiate the good work you are doing as it’s no longer business as usual when thing go wrong and noboby cres about the masses who are the end users (Consumers); Nigerian subscribers deserves better treament and they should be put in the know if and when there is a hitch in any service privider’s network services as optainable in the developed world. If this is done in other sectors I belive our nation is set on the fast lane to a working system.
    long live Nigeria and long live NCC.

    Chris

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